Refund policy

Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to cancel this contract within seven days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must

Maher Al Daas,

Wölckernstraße 44

90459 Nürnberg

Kontakt:

Telefon: 01578 0787145

E-Mail: 

by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

 

Consequences of revocation

If you cancel this contract, we will refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a different type of delivery than the standard delivery offered by us), unexpectedly and delayed, within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund

You must return or hand over the goods to us unexpectedly and in any event within fourteen days from the date on which YOU notify us of the cancellation contract. This deadline is met if YOU send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is not necessarily caused by a check of the quality, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

    Sample cancellation form

    (If you want to cancel the contract, please fill out this form and send it back.)

    – To Samer Jabali, Bismarckstr.158, 47057 Duisburg, Germany, support@Duftheld.com

    – I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

    – Ordered on (*)/received on (*)

    – Name of the consumer(s)

    – Address of the consumer(s)

    – Signature of the consumer(s) (only if notification is on paper)

    – Date (*)

    Delete as appropriate. 
    special instructions
    If YOU finance this contract with a loan and later revoke it, you are no longer bound to the loan agreement, provided that both contracts form an economic unit. This is particularly the case if we are also your lender or if your lender uses our cooperation to finance it. If the loan has already been paid to us when the revocation takes effect, your lender will assume our rights and obligations from the existing contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).

    If you want to avoid a contractual loan commitment as far as possible, make use of your right of revocation and also revoke the contract if you are also entitled to a right of revocation for this.